Your new SoSleepy Mattress is covered by a 20-year Limited Warranty.
Each customer is eligible for a 20-year limited warranty on any mattress purchase placed on SoSleepy.com. For 20 years following your SoSleepy Mattress purchase, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the original mattress size purchased. This includes all components of the mattress. There is no fee or deductible required. If the warranty claim happens during your 90-night trial period, the trial will be paused during shipment of the replacement mattress and the trial will resume upon delivery of the replacement SoSleepy Mattress.
The SoSleepy Mattress warranty covers the original purchaser of any SoSleepy Mattress who is located in Canada. Any warranty, or implied warranty, is only valid for the period of time the Mattress is owned by the original purchaser of the Mattress. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the ecommerce purchase. Please retain a copy of the receipt which was sent to the email address on record. Photos, the lot # (located on the mattress), and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
What is covered in the warranty
|Degradation, which causes the mattress to have a visible indentation greater than one (1) inch, not associated with the use of an improper foundation. For the purposes of this warranty, a proper foundation must be a raised frame with no gaps larger than 3 inches. For the purposes of this warranty, a proper foundation must be a raised slatted frame or box spring with no gaps larger than 3 inches||A normal increase in softness of the foam after long-term use.|
|Any physical flaw in the mattress that causes foam material to split or crack, despite normal usage and proper handling.||Comfort preference or mattress height preference.|
|Any defect or flaw in the zipper assembly of the mattress cover. SoSleepy may decide to repair or replace the cover that wraps the SoSleepy Mattress.||
Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.
|Damage due to use with an inappropriate foundation. The SoSleepy Mattress must not be placed directly on the floor and must use a proper, raised frame which provide supports along the entire bottom surface of the Mattress with no gaps larger than 3 inches.|
Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.
COVERRemovable polyester-blend (97% polyester, 3% spandex) cover, top is quilted fabrication for extra comfort.
TOP LAYER2 inches of SoSleepy-engineered polyurethane foam, open air cell technology for cool and comfortable sleeps, CertiPur certified
MIDDLE LAYER3 inches of polyuethane foam, pressure relieving, CertiPur certified.
BASE LAYER5 inches of polyurethane foam, high-density for foundational support, CertiPur certified
Except for the terms provided above, SoSleepy will not charge the purchasers to repair or replace a purchaser’s Mattress if it is deemed defective during the length of this 10-year Limited Warranty. No new warranty will be provided for the replacement product. The warranty approval process is up to SoSleepy’s sole discretion, and not up to the customer’s interpretation of our warranty policy.
Disclaimer, limitation on liability
TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
SOME PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE AND JURISDICTION TO JURISDICTION.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL SOSLEEPY OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF SOSLEEPY HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. SOSLEEPY’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.
SOME PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
THE SOSLEEPY MATTRESS’ ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.